Privacy Policy

1. Introduction

MyRealHQ ("we," "us," or "our") operates a real estate transaction management platform. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Property information (addresses, unit details)
• Payment information (processed securely through third-party payment processors)
• Communication data (messages, support requests, maintenance requests)

2.2 SMS and Phone Data

When you use our SMS and voice services:

• We collect your phone number to send you account notifications and request status updates
• We record the content of text messages and voice calls related to maintenance requests
• We log timestamps, delivery status, and interaction history
• Call recordings and transcriptions are stored for quality assurance and service improvement

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process transactions and send billing information
• To send SMS notifications about account updates, maintenance request status changes, and service-related alerts
• To communicate with you via voice, SMS, and email regarding your account and service requests
• To respond to your inquiries and provide customer support
• To improve our services and develop new features
• To detect, prevent, and address technical issues and security vulnerabilities
• To comply with legal obligations and enforce our terms of service

4. SMS and Voice Services

4.1 Purpose of SMS Messages

We send SMS messages solely for transactional and service-related purposes, including:

• Account notifications and security alerts
• Maintenance request confirmations and status updates
• Vendor assignment and estimated arrival times
• Service completion notifications

4.2 Opt-Out Rights

You can opt out of SMS messages at any time by texting STOP to any message you receive from us. After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in by texting START. Note that opting out may limit your ability to receive important service updates.

4.3 Help and Support

For SMS help, text HELP to any message or contact us at support@myrealhq.com.

4.4 Message Frequency and Charges

Message frequency varies based on your account activity and maintenance requests. Message and data rates may apply based on your mobile carrier's plan. We do not charge for messages, but your carrier may.

4.5 No Marketing Messages

We do not send marketing, promotional, or advertising messages via SMS. All messages are strictly transactional and service-related.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Twilio: SMS and voice communication services
• Stripe: Payment processing
• Clerk: Authentication and user management
• Supabase: Database and storage services
• Resend: Email delivery services
• Anthropic: AI-powered message processing and triage

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

5.2 No Sale of Personal Data

We do not sell, rent, or trade your personal information, including phone numbers, to third parties for marketing purposes.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Row-level security policies on database access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion plus 30 days
• SMS and call records: Up to 3 years for compliance and quality assurance
• Transaction records: 7 years for tax and accounting purposes
• Support communications: 2 years after case closure

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from SMS messages by texting STOP
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at privacy@myrealhq.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: